Due to a significantly high number of orders, delays in package delivery may occur. We apologize for any inconvenience.

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Frequently Asked Questions

Below are the answers to the most frequently asked questions.

If your question is not answered in the FAQ sections, please email us at contact@beautamine.com or contact us by phone by calling +48 733 922 022 between 8:30 a.m. to 4:30 p.m.

Select the products you are interested in and add them to your cart. Take your time to make a decision. We will store the products in the cart for you for a while. You can come back to it at any time, change the number of ordered products or add new ones. Then, click the "place order" button and follow the instructions on the screen.

No. You can place an order in the store as a guest. This means that there is no need to register to order products. However, by choosing this form of shopping, you will not be able to check the order history and will have to fill in the delivery details again with subsequent purchases.

Yes, you can freely modify your order in your shopping cart until it is already placed and paid for. If you would like to change your order after it has been paid for, please contact us by email at contact@beautamine.com or by phone +48 733 922 022. Until your order is dispatched, it is possible to modify it, and our team will be more than happy to help you to do so.

The order that you place using the purchase form is immediately processed; so, you can't cancel it. However, you can inform BOK about your intention to cancel your order by sending an email to contact@beautamine.com or by calling +48 733 922 022. If the package has not yet been shipped, the order will be canceled. Otherwise, you must pick up the package and then send it back to us by completing the form available in the regulations to be able to receive a refund.

When placing an order, you can choose a payment method that is convenient for you. You can also take advantage of the possibility of fast online payments or make a traditional bank transfer. You may also choose the "cash on delivery" option. Then, you will pay for your shipment to the courier upon receipt. This option is only available for domestic shipments.

You don't have to worry about it. You can make an online payment again. You have up to 4 working days from the moment you place your order. In the order confirmation email, there is a "pay" link - just click on it and follow the instructions on the screen. However, remember that if the order is not paid within 4 days, we will automatically cancel it.

The status of the order is available in the order history, but only registered users have access to this section. If you make a purchase as a guest, the Customer Service Center (BOK) will inform you about all changes in the status of the order. You will receive a message confirming the acceptance of the order for processing and sending the order. In the last message, we will also provide you with the waybill number for your shipment to be tracked on the carrier's website.

Of course! You can return any product purchased on the beautamine.com online store within 14 days of receiving the shipment. You do not have to state the reason, but you must write a statement of withdrawal from the purchase contract. The products you return must be unused and unopened.

Yes. We handle international consignments. However, it is necessary to make a pre-payment for the goods (by bank transfer or card) as cash on delivery abroad is not possible.

Unfortunately, it is not possible to pick up ordered products in person. We do, however, ship immediately after receiving the payment - which guarantees you that you will receive the products as soon as possible!

Delivery costs may vary and depend on the carrier and the size of the package. Below is the current price list of delivery costs.
 

Delivery price  Order
above 10000 $
Order processing time Delivery time by the carrier

Courier

27 $ 0,00 $

up to 48h

1-2 work days

We process all orders immediately after receiving payment (up to 24 hours). However, how long you will wait for the shipment depends on the carrier. Usually all parcels arrive within 1-2 business days, but sometimes there may be some delays.

You can change the address in your customer panel. If you want to change the delivery address for the current order, please notify our Customer Service Center (BOK). If the order has not yet been shipped, our consultants will change the delivery address in the system.

If you have received products other than those you ordered, please contact the store staff at +48 733 922 022. It could be that our system failed and something went wrong. We will fix this bug as soon as possible!

In such a situation, it is best to contact our Customer Service Center (BOK). Call +48 733 922 022 or email contact@beautamine.com. Describe the situation in detail, attach photos or fill out the return form and send the goods back. Also, remember to check the package in the presence of the courier. The protocol written by the courier will speed up the verification of the complaint.

You can complain about goods that have a physical defect (i.e., they are incompliant with the purchase contract). If this is the case, you need to notify us of this fact and send the product - together with proof of purchase (receipt or invoice) - to the store. You will find a complaint form in the store regulations. Fill it out and send it to contact@beautamine.com or print it and send it to: Beautamine Sp. z o.o., ul. Legackiego 7, 26-600 Radom. Store employees will consider the complaint within 14 days and send you a reply. If the complaint is warranted, you will receive a refund. The Buyer, who is a consumer, may withdraw from the contract and resign from the purchased goods without giving a reason within 14 days from the date of receipt of the shipment (e.g., on the basis of a ready-to-use model statement of withdrawal from the contract). A statement of withdrawal from the contract should be submitted with the returned product. The store guarantees the return of the amount equal to the price of the goods within 10 working days by bank transfer to the account indicated by the Buyer. At the same time, the store informs - pursuant to Art. 23 of the Act on Consumer Rights - that the Buyer is obliged to bear the costs of returning the goods to the store in this particular case.

According to the applicable regulations (Article 14 of the Act on Consumer Rights), anyone who has concluded a remote agreement has the right to withdraw from it - without stating a reason - within 14 days. All you have to do is contact us and inform us of your intention (send an email to contact@beautamine.com or call +48 733 922 022). Remember, however, that the goods cannot be damaged or opened - they must have/be in the original packaging.

In accordance with the store's regulations, if the complaint is found to be warranted, we will return the money to the account from which the order was paid. If you have selected payment on delivery, we will contact you to determine the most convenient form of refund.

You can use discount codes in the shopping cart. Under the list of products, there is a special place signed "discount code". Paste your code there and click the "use" button. You can only use each code once!

If you have forgotten your login password, please use the "Remind password" option. Enter your email address, to which you will automatically receive a reply with instructions on how to proceed.

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